Terms of Service

1. About these terms

These terms form an agreement between you and ZOMI Technology Ltd. (“ZOMI”, “we”, “us”), a company registered in British Columbia, Canada at:

They apply when you use the ZOMI website at www.zomi.menu or the ZOMI mobile apps. By using ZOMI or placing an order, you accept these terms. If you do not accept them, please do not use the service.

2. What ZOMI is

ZOMI is an ordering platform. The restaurants listed on ZOMI are independent businesses: they set their own menus, prices, and hours, they prepare the food, and they are responsible for it. ZOMI does not cook, does not own the restaurants, and is not a party to what the restaurant serves you. Our role is to show you what is available and to pass your order and payment to the restaurant.

3. Your account

You sign in with your phone number and a one-time code we send by SMS. Keep access to your phone secure — anyone who can receive that code can sign in as you. Give us accurate information, and keep it up to date. You are responsible for orders placed from your account. You must be able to enter into a binding contract to use ZOMI.

4. Placing an order

When you submit an order you are making an offer to buy from the restaurant. The order is accepted when the restaurant confirms it. A restaurant may decline an order — for example if an item has run out, the kitchen is at capacity, or it is about to close.

Preparation and pickup times shown on ZOMI are estimates provided by the restaurant, not guarantees. Opening hours and “open now” indicators come from the restaurant and can change without notice.

5. Prices, taxes, and fees

Menu prices are set by the restaurant. Where a restaurant offers in-store pricing on ZOMI, the item prices you see are the same ones it charges at the counter. Applicable taxes, any delivery fee, and any service fee are shown to you before you pay — the total at checkout is the amount that will be charged.

Promotions and discounts are offered by restaurants, may have conditions, apply only while shown, and can be changed or ended at any time.

6. Payment

Payments are processed by Stripe, and you can pay by card, Apple Pay, or Google Pay. By completing checkout you authorize a charge for the total shown. ZOMI does not receive or store your full card number. If a payment fails, is declined, or is later reversed, we may cancel the order.

7. Changes, cancellations, and refunds

Once an order is placed, almost nothing about it can be changed through ZOMI — the Items, the amount, the pickup time, your contact details, the delivery address, and the payment method are all fixed at that point. What you may still be able to arrange directly with the restaurant, and where changing an order outside ZOMI leaves you without refund protection, is set out in our Modify Order Policy.

Whether a refund is available depends on the status of the order and on whether the decision belongs to ZOMI or to the restaurant. ZOMI refunds automatically when a restaurant cancels your order or does not accept it in time, and it handles delivery problems such as an order lost or damaged on the way. Requests about food quality, packaging fees, tips, out-of-stock items, and preparation delays are decided by the restaurant, and ZOMI does not refund those on the restaurant’s behalf without the restaurant’s authorization. The full breakdown by order status is in our Refund Policy.

Where a refund is due, it is returned to the payment method you used. For anything the Refund Policy says ZOMI handles, write to hello@zomi.menu.

This does not affect the rights you have under applicable consumer protection law.

8. Pickup

For pickup orders, collect your order from the restaurant during the pickup window shown, and be ready to give your name or order number. Food that is not collected may be discarded for safety reasons. If you do not pick up an order and the restaurant no longer keeps it available, whether you are refunded is the restaurant’s decision — see our Refund Policy.

9. Delivery

Where delivery is offered, it is performed by a third-party courier service (currently DoorDash), not by ZOMI or the restaurant. Give a complete and accurate delivery address and stay reachable by phone. Delivery times are estimates. If nobody can receive the order at the address you gave, it may not be possible to refund it — the delivery cases ZOMI does cover are listed in our Refund Policy.

10. Food, allergens, and dietary information

Menu descriptions, ingredients, and any allergen or dietary information on ZOMI are provided by the restaurant. Restaurant kitchens handle many ingredients in shared spaces, so cross-contact is always possible. ZOMI does not prepare the food and does not verify this information.

If you have a food allergy or a dietary restriction, contact the restaurant directly before you order and rely on what it tells you.

11. Acceptable use

When using ZOMI, do not:

• scrape, crawl, or bulk-copy the service, or use automated means to place orders;
• interfere with the service, probe it for vulnerabilities, or try to access data that is not yours;
• impersonate someone else, or place orders you do not intend to pay for or collect;
• use ZOMI for anything unlawful, or to harass restaurants, couriers, or our staff.

We may suspend or close accounts that break these rules.

12. Intellectual property

The ZOMI name, logo, and the software and design of the service belong to ZOMI. Restaurant names, logos, menus, and photographs belong to the restaurants or their licensors. Nothing here gives you a right to use any of it beyond using the service normally.

13. Third-party services

ZOMI relies on third-party services — including Stripe for payments, Google Maps for maps and address lookup, and DoorDash for delivery — and links to sites we do not control. Your use of those services is governed by their own terms and privacy policies.

14. Availability

We work to keep ZOMI running, but the service is provided “as is” and “as available”. We may change, suspend, or discontinue features, and we do not promise the service will always be uninterrupted or error-free.

15. Limitation of liability

To the fullest extent permitted by law, ZOMI is not liable for indirect, incidental, special, or consequential losses, and our total liability in connection with an order is limited to the amount you paid for that order. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including consumer protection law.

16. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, and the courts of British Columbia have jurisdiction — without affecting any right you have to bring a claim where you live.

17. Changes to these terms

We may update these terms. The date at the top always reflects the current version, and continuing to use ZOMI after an update means you accept the updated terms.

18. Contact us

Questions about these terms, or about an order: hello@zomi.menu.