Modify Order Policy

Last updated July 25, 2026

Once an order is placed, ZOMI sends it straight to the restaurant and, for delivery, to a courier. From that point almost nothing about the order can be changed through ZOMI. This policy lists exactly what is fixed, what you may still be able to arrange directly with the restaurant, and where changing an order outside ZOMI leaves you without refund protection.

1. What cannot be changed after an order is created

After you place an order:

  • ZOMI cannot modify or replace any Item in an existing order. You may contact the Merchant to request that an Item be modified or replaced; however, any such change will not be reflected on your ZOMI receipt.
  • ZOMI cannot modify the amount of an existing order or charge you again for that order. Any additional payment required to cover a price difference must be arranged directly between you and the Merchant. The payment method will also be determined between you and the Merchant. Any such additional payment will not be reflected on your ZOMI receipt.
  • ZOMI cannot modify the name, phone number, email address, or other Contact Information provided for an existing order.
  • You cannot change the Payment Method or make a new payment for an existing order.

2. Pickup time

  • ZOMI cannot modify the Pickup Time of an existing Instant or Scheduled Pickup Order. You may contact the Merchant to request a different Pickup Time. The Merchant may adjust the preparation time through the ZOMI for Restaurant App, which will update the Actual Pickup Time shown in your ZOMI order record.
  • The Pickup Time of an existing Instant or Scheduled Delivery Order cannot be modified. If you bypass this restriction by contacting the Merchant or Courier to force a change to the Pickup Time, and the change results in an abnormal order status, ZOMI will not be responsible for issuing any refund.

3. Delivery address and courier

  • The Delivery Address of an existing Instant or Scheduled Delivery Order cannot be modified. If you bypass this restriction by contacting ZOMI’s Delivery Partner or the Courier to force a change to the Delivery Address, and the change results in an abnormal order status, ZOMI will not be responsible for issuing any refund.
  • For an Instant or Scheduled Delivery Order proceeding normally, the assigned Courier cannot be replaced.

4. If something is wrong with your order

Whether a refund is available, and whether ZOMI or the restaurant handles it, is set out in our Refund Policy. For anything that policy says ZOMI handles, write to hello@zomi.menu.

Modify Order Policy | ZOMI